Security & Privacy

Privacy Policy

Introduction

William Yeoward Furniture Limited is a limited company (02249386) which operates from 270 Kings Road, London, SW3 5AW. We provide interior design services and bespoke and ready-made designer furniture by William Yeoward.  This includes the development, retail and trade sales of furniture, tableware, crystal, fabrics, cushions, rugs and lighting.

In order to comply with our responsibilities under the General Data Protection Regulations 2016, we have an obligation to ensure we are clear with how your data is handled while in our possession.

This policy provides details on what information and data we collect from our customers in relation to our business activities, why we need it, what we do with it, what we won’t do with it and your rights in relation to our processing of this information.

 

How will we collect information from you?

We may collect information from you through taking notes, drafting contracts, seeking direct debit authorisation etc. when you initially become a customer. Information may also be collected and provided to us through telephone conversations, email, sharing of documents (photocopies/email/fax) and other forms of communication which are needed to enable us to provide our services to you.

 

What information will we collect from you?

Information we collect may include name, address, email, contact numbers (landline & mobile) and bank details.

We may request information from you which we require to adequately ensure delivery of our services including information regarding your employees if you are an employer customer. This information will be required to provide advice and support to our customers. We will only ask for the information necessary to provide our services.

The information requested on the staff of employer customers may include the employee’s name, start date, salary details, contractual terms and conditions and any other information we feel is necessary to provide our customers with the support and advice they require.

 

How will we use the information you provide us?

The information we collect from you will be used to:

 • Deliver our services as per our agreed contract and supporting terms of business
 • Process invoices and for other accounting purposes
 • Notify you of any additional services we provide which we feel may be of interest to you

 

The information we collect from employer customers relating to their employees will be used to deliver our services as per our agreed terms of business.

Any information you provide us will not be used in any other way unless you have been informed and we have your specific consent.

 

Who has access to your information?

The staff of William Yeoward Furniture Limited have access to the information you provide to us. The information they have access to is controlled and they can only access information required to ensure the services we provide to our customers are met.

We use third party software in our day to day activities including for cloud storage, marketing and accounting. Our accountants will also have access to information about our invoices to you and your payments to us. Our IT consultants may have access to your information in the course of providing IT support to us.

We will not share your information with any other third parties without your knowledge and consent.

 

How long will we keep your information?

As a company, we have statutory and legal obligations to keep certain information for a period of time after it has been used. We will not keep any information after it has been used that we are not required to keep under these obligations.

Once information is no longer required for legal reasons or for the provision of our services to you it will be erased from our systems in a controlled and secure manner.

 

How will we protect your information?

We will endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorised access, copying, use, modification or disclosure. Examples of these safeguards include password protected and encrypted computers.

 

Requesting information and complaints

Our customers can request details of the information held by the company which relates to them. They can do this by contacting Chris Grafham, the company’s Data Protection Officer.

If at any time a customer is unhappy with how the company has processed or processes their data, wishes to make alterations to any data which they believe is incorrect or irrelevant or wishes to stop receiving marketing information from us they can do this by contacting Chris Grafham by phone or email.

If you feel your request was not handled or dealt with correctly by the company, you may raise the issue with the Information Commissioner’s Office. You can contact them on 0303 123 1113.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At williamyeoward.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our Cookie Policy

To make full use of the online shopping and personalised features on williamyeoward.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from williamyeoward.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Managing Cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

Third Party Cookies

When you visit williamyeoward.com you may notice some cookies that aren't related to William Yeoward. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.